Shipping charges

Shipping charges are applicable on all items that need to be couriered by konicacolorlab.com. As part of our on-going offer, we charge just Rs.25/- and Rs.50/- for shipping your prints and photogifts to any part of India, no matter how big the order.

Shipping Service and Delivery Period

Goods are dispatched within 2-4 working days [within Chennai] of the confirmation of your order and payment. If you want us to expedite your shipping, please contact us at support@konicacolorlab.com.
We use Courier services for shipping all our products across India. Our experience with them has been positive and they serve almost all corners of the country. Courier takes ideally 2-4 days to deliver the products to your address. All our products are dispatched from our Chennai address.

Transit Loss or Damage

If you have received your order in damage/broken condition, please email us at
support@konicacolorlab.com. within the next 24 hours. Please arrange to send us couple of images of the damaged item. The images should show clearly the packaging, the item and also the courier tracking no. Once we receive your request with images, we will replace the damaged item with a new item free of cost. We will not be able to process your request until we receive the images.

Refund Policies

If you were charged more than what you have ordered for, please feel free to ask for refund. Refunds are provided by simply reversing the charges on your credit card or bank account used when the order was processed. Refunds may also be claimed by canceling orders, which are not processed. For cash on delivery orders refunds would be provided by cheque in the name of the buyer.

Return and Exchange Policies

You may return any of the products ordered, just indicate the reason for the return in a short note, pack the item along with the order number and send to the returns address given below and send it through a reliable courier to us. Please note that you must return the product to us in their original or equivalent packaging. konicacolorlab.com is not responsible for risk of loss during shipping. Currently we do not offer exchange facilities.

Our address for returns is as follows:

‘Sterling Silver’,
No. 24 & 25, Siva Ganga Road,
Off Sterling Road, Nungambakkam,
Chennai - 600 034.
Tel: +91-44 4290 9800,
E-mail: info@nippongroup.com